What is VoIP?
VoIP stands for Voice over Internet Protocol. VoIP uses the Internet network to allow users to make telephone calls. It is the technology of the transmission of voice communication through IP packets, in the Internet environment.
How does VoIP work?
The VoIP technology converts the voice signal from your telephone into a digital signal. This digital signal is transferred through the Internet to the other end, and is reconverted into a voice signal for the other end’s telephone user. A VoIP call can be placed using a phone with a special VoIP adapter or directly from a computer using a conventional telephone or microphone.
What are the main benefits of VoIP?
VoIP is a digital technology that is unlike the traditional phone. When VoIP is used through your broadband Internet connection, it saves you the cost of additional telephone lines for making telephone calls. It also allows users to make long distance calls to people around the world with no time limits or restrictions. Hence, VoIP can save you money by reducing the number of lines, and the costs and restrictions of long distance phone calls. In addition, VoIP services can offer video conversation, visual conferencing and other traditional phone features such as three-way calling, call waiting, and caller ID, which conventional phone providers charge extra for.
What are the advantages of VoIP over analog PSTN lines?
Besides the main advantage of lower costs, there are also many additional one-touch features available to VoIP users that are not so commonly available on PSTN lines. These include – history, statistics of phone calls, video conferencing, advanced voicemail and more.
How is Tekcorner different from other VoIP providers?
With Tekcorner you receive savings on your phone bill and international rates that are among the best in the city. Included with each Tekcorner plan is a host of useful features that other VoIP providers may charge extra for.
How much money would I save from using Tekcorner’s VoIP services?
By using Tekcorner’s VoIP services, you can significantly reduce the phone and long distance costs of your existing phone bill. The amount of money saved will vary on the service you subscribe to. For example, if you subscribe to Tekcorner Canada Unlimited you can save up to $30 on the service fee and phone features compared to Bell Canada charges.
Can I use Tekcorner Phone without Internet access?
Internet access is a requirement for all VoIP services. Tekcorner Phone is based on the VoIP technology which uses the Internet network to allow users make telephone calls. It transmits the voice communication through IP packets, in the Internet environment.
I do not have broadband Internet access. Does Tekcorner provide this service?
Of course, just visit our Internet section. By addition service you will be able to save on equipment. You can see details on our best deals section.
To what phones/numbers can my Tekcorner phone make calls to?
Your Tekcorner phone will be able to call any phone number in the world. This can be a local number, a mobile number, a long distance number or an international number. The person you are calling does not need any special equipment, just a regular phone.
How secure is Tekcorner Phone?
Tekcorner Phone is a very secure network. First of all, we have our own private networks that are not shared with the public Internet. Secondly, the voice signals are converted into digital pieces called packets. Then, these packets are transferred directly to the specific end users. Hence, hackers cannot simply tap into your conversation or change your digital voice.
How mobile is Tekcorner Phone?
One of the benefits of VoIP is that it is very mobile. Whether you move to a new home or travel across the world, simply bring your VoIP adapter with you and plug it into a high-speed Internet line. Connect your phone to your VoIP adapter and you are ready to start making calls. Installing Tekcorner Phone at a new location doesn’t require any changes in configuration, moving fees or technician visits.
When you travel around the world, Tekcorner Phone can save you a lot of money on long distance calls. Just connect your Tekcorner Phone adapter to a high-speed Internet connection and you have a phone line local to your home area. You can call your family, friends or colleagues back home without paying expensive rates. Family and friends can continue to reach you at the same number and you can make calls to them without paying long distance charges. Similarly, they can call you free of charge.
Does VoIP affect my computer?
When VoIP calls are made with a phone and adaptor or a special VoIP phone, the computer system is not disturbed. VoIP calls can be made at anytime, while active users are on the computer.
Does Tekcorner Phone require a special phone?
There are no requirements for a special phone.
What are the minimum system requirements for Tekcorner Phone?
You will need a broadband Internet connection and a spare Ethernet port on your Internet modem, router or switch to connect to the Tekcorner Phone Adapter.
Can I use Tekcorner Phone with my existing home number?
You may transfer your existing home number toTekcorner Phone or you may get a new Tekcorner number in the city of your choice (Keep your existing home number is only available in certain areas and its a one time fees of 30$).
How do I transfer my existing number to Tekcorner Phone?
To transfer your existing phone number to Tekcorner Phone, you need to authorize Tekcorner to act on your behalf to obtain your number from your existing phone company.
If you decide to transfer your number to Tekcorner, there are a few important things you need to be aware of:
- You SHOULD NOT contact your phone company to cancel your phone service. To transfer your current telephone number, it must be active on your account with your existing phone company.
- Once your number is transferred to Tekcorner, your phone line and all services associated with it will be disconnected. The transfer process may take up to 2-6 weeks. You will receive your VoIP Phone Adapter before your number is transferred.
If you were assigned a telephone number from Tekcorner, this number may at Tekcorner sole and absolute discretion and subject to applicable law be assigned to another Subscriber. Transferring phone numbers to Tekcorner (LNP) is possible only in Tekcorner serving territory. If you decide to transfer your existing phone number to Tekcorner from another telephone provider it is possible that your service will be interrupted in certain circumstances while the transfer is in process. Specific LNP instructions are listed in the LNP web page under "My Account". To transfer any number to another company (Reverse LNP) you will incur an administration fee of $25 per number.
I have a DSL Internet connection and I want to cancel my current phone service to switch to Tekcorner. How do I keep my DSL Internet connection?
You can unbundle your Digital Subscriber Line (DSL) service from your current phone service and switch to Tekcornerl without losing your Internet connection. Please contact your Internet Service Provider to request for DSL Internet access on a “dry loop”. Once you have a dry loop, your phone line and Internet connection will no longer be bundled together.
What is a dry loop?
A “dry loop” (sometimes referred as a “Naked DSL”) is a copper phone line, without any phone service activated on it. The sole purpose of such a line is to provide high-speed Internet access. There is no dial tone on the line and no calls can be made to or from it.
A dry loop allows users to dispense with their regular phone service and use their high-speed Internet service to obtain a VoIP phone line. Users who order a dry loop may incur a small additional charge from their ISP because the ISP, in turn, is charged a fee by the local telephone company for the lease of the dry loop as per the rules and regulations of the Canadian Radio Television Commission (CRTC).
How do I subscribe to Tekcorner?
The easiest way to sign up for Tekcorner Phone is to complete the online signup form or contact us by phone to speak with a Customer Service Representative,
How long will it take for my service to be set up if I request for a new Tekcorner number?
If you choose to get a new Tekcorner number, you will receive your Tekcorner kit 3-5 business days after we process your signup form.
What are your long distance rates?
Click here for a complete list of our long distance rates.
How technical do I have to be to set up my VoIP network?
You don’t have to be technical at all. We have made the setup quick and easy. Simply follow the steps in your Quick Start Guide and you’ll be making long distance calls with Tekcorner in no time.
How is the call quality on Tekcorner Phone?
The quality of VoIP calls has improved significantly. Many upgrades and innovations in this field has now given Tekcorner Phone great sound qualities that is as clear as the traditional analog phone line. Please note, poor bandwidth and Internet connections are responsible for poor sound quality.
Can I make 9-1-1 calls?
Tekcorner Phone offers 9-1-1 service. Because of the unique nature of VoIP telephony calls, you must keep your temporary or permanent address updated so that emergency personnel can be routed to your actual location.
1. Go to https://addressinfo.northern911.com.
2. Click Don’t know your passcode?
3. In the Phone Number field, type your VoIP phone number.
4. Answer your phone and write down the provided code.
5. Go to https://addressinfo.northern911.com.
6. In the Phone Number field, type your VoIP phone number.
7. In the Passcode field, type the passcode from step 4.
You will see the existing information.
9. Click Schedule Temporary Address Change.
10. In the provided fields, select the time frame and type the new address.
11. Click Schedule Change.
12. Verify the information that you provided for the Temporary Change of Address.
How do I listen to my voicemail from my email?
The voicemail will be in a wav. format which can be opened in any media player (e.g. Windows Media Player, QuickTime). When you receive your voicemail in your email, save the wav. file on your computer and open it with a media player to listen to your voicemail.
By default, your voicemail is sent to the email you provided when you signed up. If you would like to change the email address or disable this feature, please contact us and we will disable this feature for you. If you would like to enable this feature in the future, simply let us know and we will enable this option for you again.
What is Reasonable Usage ?
Tekcorner Services and features are to be used for residential, or small business use only and by only the account holder and the family members or employees, at the service address listed under the account holder. Residential family members include your immediate family who reside in your personal residence - e.g., spouse, domestic partner, parents and/or children. Except for small businesses, if your service plan allows you to use your service from other locations through a particular device or application, all use under that service plan is aggregated and must conform to normal residential, personal, non-commercial use.
Because over 95% of Tekcorner unlimited calling plan Subscribers use less than 2500 minutes per month and do not have any unusual usage patterns, a Subscriber's aggregate usage may be considered outside of normal and reasonable use if it exceeds 2500 minutes per month in combination with other factors that may adversely impact other Tekcorner Subscribers or the Tekcorner network.
All Tekcorner plans have maximum reasonable call duration of 2 hours per call, after which time the call will be disconnected. Unlimited plans are subject to an aggregated limit (outgoing, call forwarding, conferencing etc) of all usage and features of 2500 minutes during each monthly billing cycle for inclusive calls. Incoming and Tekcorner to Tekcorner calls are excluded from this policy.
Tekcorner reserves the right to either suspend your Service and offer you an alternative call plan or terminate your Service if we determine, in our sole and absolute discretion, that your use of the Service or at any time was, inconsistent with normal residential or small business average usage patterns of other Tekcorner Subscribers. All usage minutes over 2500 minutes will be billed on a per minute basis based on the rates for the destination country being called. If we deem your use of our Services for commercial use, you will be required to pay our higher rates for Business Plans for all periods in which your use of the Service was inconsistent with normal residential or small business use or the Reasonable Usage limits described herein. Where permitted by law Subscriber may cancel.